West Coast Public Gas Utility

Annual Revenues

Annual Telecom Spend

Project/Problem To Be Solved
Customer had nationwide maintenance with primary CPE provider paying tens of thousands of dollars monthly

inTelesystems Solution
Prepare “apples to apples” RFP format to achieve accurate comparison matrix and response criteria enabling simple and accurate comparison analysis. Identified services requirements as well as terms and conditions. Chaired bidders conference and supported all bidder inquiries and responses.

RFP responses and finalized negotiations produced over $1M in annual cost savings with new carrier – achieving projected savings forecasted prior to project commencement. Realized dramatic enhancement in call center reporting capabilities and management.


Posted on

June 12, 2016