South West Public Gas Utility

Annual Revenues

Annual Telecom Spend

Project/Problem To Be Solved

Excessive wireless billing with a major public utility. Customer’s wireless configuration was not optimized due to limited oversight and access to reporting/analysis tools

inTelesystems Solution

Broke out usage to the call detail level to properly separate Peak vs Off-Peak minutes, analyzed all users and designed overhaul of service plans. Demonstrated to the carrier that limited reporting and account team accountability resulted in customer paying more than it should.

Customer received a $100K credit and reduced monthly costs by more than 25%


Posted on

June 12, 2016