Annual Telecom Spend
Project/Problem To Be Solved
Customer’s lines were disconnected but the numbers were still linked to one of its ILEC accounts. Numbers were re-assigned to another customer that polled store locations nightly. Customer received an ILEC bill with more than $325K in “casual calling” billing. PIC carrier refused to credit the bill
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Customer received a credit for the entire amount.