Annual Telecom Spend
Project/Problem To Be Solved
Customer migrated from POTS service to digital PRI services with ILEC prior to inTelesystems engagement. inTelesystems discovered that numbers were migrated to PRI but billing for “lines” continued – for almost 5 years.
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Customer received a refund of $300K