Annual Revenues
$5B
Annual Telecom Spend
10M
Project/Problem To Be Solved
Customer acquired another company and absorbed all telecom accounts. Some accounts were not added to the primary discounted contract resulting in over $100K in lost discounts over several months
inTelesystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Results
Entire $100K plus was refunded to the customer