Regional Mortgage Company

Annual Revenues


Annual Telecom Spend


Project/Problem To Be Solved

Customer had a single local and long distance provider (ILEC). Customer’s system was hacked generating more than $15K in fraudulent international calls within a few days. Provider threatened to terminate all service – including local dial tone for the business, if the $15K was not paid.

inTelesystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

ILEC credited the customer’s bill for the entire $15K


Posted on

June 12, 2016