Annual Telecom Spend
Project/Problem To Be Solved
Customer had a single local and long distance provider (ILEC). Customer’s system was hacked generating more than $15K in fraudulent international calls within a few days. Provider threatened to terminate all service – including local dial tone for the business, if the $15K was not paid.
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
ILEC credited the customer’s bill for the entire $15K