Annual Telecom Spend
Project/Problem To Be Solved
Customer migrated service from one carrier to another – previous carrier continued billing for services that were disconnected or ignored disconnect/billing stop requests.
Audited all services billings, resurrected historical communications, reconciled AP aging disputes, built case to establish improper customer service and support
Eliminated over $350K in carrier billing claims, secured over $250K in billing credits, reversed defensive position with carrier, settled final issues to close relationship without legal intervention required.