InteleSystems’ Case Studies
01: Global Semiconductor Manufacturer
Annual Revenues
$9B
Annual Telecom Spend
$4M
Project/Problem To Be Solved
Renegotiate wireless contract to reduce costs and stabilize provisioning
InteleSystems Solution
Implemented optimum wireless pooling plan configurations, reduced international usage costs, modify user behavior, reduce term and liability exposure, reduce on-going equipment costs
Results
Reduced monthly wireless costs by 40%. Reduced calling card expense migrated to wireless service by 35%, increased term and commitment flexibility, enhanced provider accountability, and automated order process.
02: National Pharmacy Benefit Management Service
Annual Revenues
$5B
Annual Telecom Spend
$10M
Project/Problem To Be Solved
Customer desired a cost effective means to upgrade data network from frame relay to MPLS
InteleSystems Solution
Worked with IT staff to identify MPLS port requirements and application transfers from Frame Relay ports/PVCs. Produced and conducted RFP process to identify best overall solution
Results
Created apples to apples comparison RFP matrix, identified most competitive solution incorporating access, implementation, pricing, support, technology, and equipment considerations. Implement network over 90 day period resulting in 35% cost reduction and enabling VoIP platform.
03: Global Point of Sale Device Manufacturer
Annual Revenues
$2B
Annual Telecom Spend
$3M
Project/Problem To Be Solved
Carrier Contract Negotiation
InteleSystems Solution
Introduced additional service expense benchmark negotiations after customer had negotiated pending contract
Results
Achieved additional contract savings in excess of $30K/month as well as an additional $100K in “signing” credits
04: National Pharmacy Benefit Management Service
Annual Revenues
$1B
Annual Telecom Spend
$7M
Project/Problem To Be Solved
Carrier Audit
InteleSystems Solution
Audited all invoices for 3 prior years. Discovered rates for certain international countries and access services were being billed at a higher rate on primary carrier
Results
Secured a refund of over $400K, eliminated $12K in monthly costs
05: National Business Insurance Company
Annual Revenues
$5B
Annual Telecom Spend
$8M
Project/Problem To Be Solved
Customer migrated service from one carrier to another – previous carrier continued billing for services that were disconnected or ignored disconnect/billing stop requests.
InteleSystems Solution
Audited all services billings, resurrected historical communications, reconciled AP aging disputes, built case to establish improper customer service and support
Results
Eliminated over $350K in carrier billing claims, secured over $250K in billing credits, reversed defensive position with carrier, settled final issues to close relationship without legal intervention required.
06: Regional Insurance Agency
Annual Revenues
$400M
Annual Telecom Spend
$800K
Project/Problem To Be Solved
Multiple subsidiaries share a single building – all using Dissimilar services, systems, and providers
InteleSystems Solution
Consolidate all business unit telecom requirements into a single system sharing local and long distance service facilities
Results
Eliminated over 75 lines of service, went from 9 service providers to 2, established automated precise cost accounting for bill back, reduced cost by more than 50%.
07: National Cement Manufacturer
Annual Revenues
$2B
Annual Telecom Spend
$1M
Project/Problem To Be Solved
Cost Reduction, Network Overhaul
InteleSystems Solution
Redesign network of leased and multi-drop ILEC data lines for branch connectivity, put out RFP to consolidate voice and data services.
Results
Consolidated multiple carriers to a single primary provider, disconnect many unused system lines, reduced costs by 45%
08: Small Regional Law Firm
Annual Revenues
Private
Annual Telecom Spend
$5K
Project/Problem To Be Solved
Audit/Cost Savings Project
InteleSystems Solution
Identified customer being billed for another company’s PRI by the ILEC for more than 2 years. Customer was being billed for PICC on DID numbers from LD carrier.
Results
Received a credit from the ILEC of more than $22K. Received a refund check from LD provider for $13K. Reduced customers monthly expense more than 50%.
09: South West Public Gas Utility
Annual Revenues
$3.5B
Annual Telecom Spend
$12M
Project/Problem To Be Solved
Excessive wireless billing with a major public utility. Customer’s wireless configuration was not optimized due to limited oversight and access to reporting/analysis tools
InteleSystems Solution
Broke out usage to the call detail level to properly separate Peak vs Off-Peak minutes, analyzed all users and designed overhaul of service plans. Demonstrated to the carrier that limited reporting and account team accountability resulted in customer paying more than it should.
Results
Customer received a $100K credit and reduced monthly costs by more than 25%
10: West Coast Public Gas Utility
Annual Revenues
$4B
Annual Telecom Spend
$10M
Project/Problem To Be Solved
Customer had nationwide maintenance with primary CPE provider paying tens of thousands of dollars monthly
InteleSystems Solution
Prepare “apples to apples” RFP format to achieve accurate comparison matrix and response criteria enabling simple and accurate comparison analysis. Identified services requirements as well as terms and conditions. Chaired bidders conference and supported all bidder inquiries and responses.
Results
RFP responses and finalized negotiations produced over $1M in annual cost savings with new carrier – achieving projected savings forecasted prior to project commencement. Realized dramatic enhancement in call center reporting capabilities and management.
11: National Pharmacy Benefit Management Service
Annual Revenues
$5B
Annual Telecom Spend
$10M
Project/Problem To Be Solved
Customer had nationwide maintenance with primary CPE provider paying tens of thousands of dollars monthly
InteleSystems Solution
Audited all maintenance bills, broke down all maintenance coverage, redesigned maintenance coverage to better suit actual requirements, identified “crash kit” for critical technology elements, put out maintenance RFP, negotiated lower per port fees based on coverage type.
Results
Changed to 3rd party maintenance provider. Customer’s monthly maintenance expense reduced by 40%. Much more accountable service terms, better ticket system, fewer incidents. Still with same provider 4 years later.
12: National Institutional Pharmaceutical Distributor
Annual Revenues
$4B
Annual Telecom Spend
$8M
Project/Problem To Be Solved
Customer’s lines were disconnected but the numbers were still linked to one of its ILEC accounts. Numbers were re-assigned to another customer that polled store locations nightly. Customer received an ILEC bill with more than $325K in “casual calling” billing. PIC carrier refused to credit the bill
InteleSystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Results
Customer received a credit for the entire amount.
13: Global Semiconductor Manufacturer
Annual Revenues
$9B
Annual Telecom Spend
$4M
Project/Problem To Be Solved
Customer migrated from POTS service to digital PRI services with ILEC prior to InteleSystems engagement. InteleSystems discovered that numbers were migrated to PRI but billing for “lines” continued – for almost 5 years.
InteleSystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Results
Customer received a refund of $300K
14: National Pharmacy Benefit Management Service
Annual Revenues
$5B
Annual Telecom Spend
10M
Project/Problem To Be Solved
Customer acquired another company and absorbed all telecom accounts. Some accounts were not added to the primary discounted contract resulting in over $100K in lost discounts over several months
InteleSystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Results
Entire $100K plus was refunded to the customer
15: Regional Mortgage Company
Annual Revenues
$20M
Annual Telecom Spend
$100K
Project/Problem To Be Solved
Customer had a single local and long distance provider (ILEC). Customer’s system was hacked generating more than $15K in fraudulent international calls within a few days. Provider threatened to terminate all service – including local dial tone for the business, if the $15K was not paid.
InteleSystems Solution
dissected the events and identified service provider’s contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position
Results
ILEC credited the customer’s bill for the entire $15K
16: Regional Distributor of Document Management Solutions
Annual Revenues
$500M
Annual Telecom Spend
$450K
Project/Problem To Be Solved
Customer had a high monthly expense in local measured services for communications with 8 local offices
InteleSystems Solution
Implemented Centrex service from a single Central Office to make all calls to other locations an “extension call” with no measured cost. Programmed PBX to select specific Centrex lines and reduce user dialing to 2-digits to reach other offices.
Results
Customer had unlimited calling between offices while almost eliminating expense to do so. Centrex lines used as special trunks at larger locations and primary lines at smaller locations.